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National Express has operated the Rhein-Münsterland-Express and Rhein-Wupper-Bahn with 35 vehicles since 2015. Vehicles of National Express cover over 5 m rail kilometers per year. Expansions to other routes and thus the expansion of the vehicle fleet will occur in the coming years. BOOM MAINTENANCE MANAGER (BMM) is used as asset and lifecycle management in order to maintain high quality standards.

Asset Management

Master data management in the asset management is a central function in the BMM solution for National Express. All meters installed in vehicles and the complete component structure including component master data are depicted in addition to general data such as UIC and factory numbers, commissioning date and manufacturer/supplier. Conductors transmit current meter readings on a daily basis, which are imported in BMM. Technicians can determine at any time which component was installed at which location and which work order was issued for the task. The lifecycle file is always complete and current. Notifications and faults that have occurred as well as performed and planned orders are also documented.

Maintenance Management

All maintenance activities are performed by external workshops. Intervals or status-based notifications, stipulated by the manufacturer are the basis for generated orders in BMM, which are allocated in the planning board of executing workshops and transmitted via automatically generated order forms. Workshops execute the orders and document performed activities (maintenance, repair, exchange of components, etc.) in their systems. Currently, order documents are still transmitted in paper form with all feedback notifications. The plan is to grant workshops access to BMM for direct documentation.


"BMM is our central tool for management and documentation of all vehicle data. BMM consistently provides an overview of our vehicle statuses, allowing us to optimally plan pending maintenance activities," says Stefan Jordan summarizing the successful implementation of BMM at National Express.



  • Consistent and gapless documentation
  • Complete lifecycle file at the click of a button
  • Evaluation of all notifications and associated key figures
  • Scheduling of maintenance slots for coordination with executing workshops
Success factors


  • Longstanding expertise of Boom in the rail sector
  • Professional project team
  • Quick project implementation on account of joint, clear requirement ascertainment
  • Quick adaptability to requirements due to the TOTAL CUSTOMIZING approach


Image© National Express Rail GmbH