• BPM, Customer references

Higher customer satisfaction and cost saving with the smile process analyser

Logo SML Maschinengesellschaft mbH
SML Maschinengesellschaft mbH is a globally active specialist for high-performance extrusion machines. Customer satisfaction and fast and capable service are key factors in the company‘s market success. With the SMILE process analyser, a solution has been developed, based upon the TOTAL CUSTOMIZING ability of BOOM PRODUCTION MANAGER that allows active monitoring and analysis of machinery and process data with the customer.

Acquisition and Analysis of Process Data

„The aim of the project was to develop a solution that makes it possible to document and analyse machine and process data over a longer period. It was important to us that it would take only a little time and effort to introduce it into our company“, says Wolfgang Kirchgatterer, Service Manager at SML.

Reduction of lead times in customer service

„Looking back we are 100% satisfied with the decision. Thanks to the possibility of analysing the machine and process data online, the lead time in customer service has become considerably shorter. It has also been possible to cut out the need for many on-site deployments. This way, at a stroke, we achieve greater customer satisfaction and at the same time save on service costs.“

Wolfgang Kirchgatterer

Resource-efficient system customization to individual requirements.

BORA, the innovative technology behind the BOOM PRODUCTION MANAGER, was the ideal initial basis for this project. With the expected small effort it was possible to complete the special solution for process data acquisition that fulfils the individual requirements of the different machines, with which it is delivered to the customers. In addition to this there is the advantage that it will also be possible to meet future requirements easily and with little cost in time and money.

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Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation. 

Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation. 

Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation. 

Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation. 

Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation. 

Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation. 

Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation. 

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